WhatsApp calls don’t work well. A few days after the official announcement that voice calls are available for all Android devices, many users complain that the free calls Voip service has some call quality problems. Background noise and intermittent connection are the main problems reported by users.

A quick tour of the many comments on the articles on the subject calls on WhatsApp is enough to realize that there are numerous users who complain about these flaws in the service . As long as you use the Wi-Fi connection, no problem. Same with 4G. With the 3G connection, on the other hand, it is possible to make “clean” calls only if there is at least a few notches. When the connection is slower , you start to hear dropouts and poor quality. If you then switch from 3G to E, it is even difficult to establish a connection.

Why don’t calls on WhatsApp work well?

The call quality problem on WhastApp is not directly attributable to the application. The causes are to be found in what indicates a very fashionable word (unfortunately) today in Italy, the digital devide (digital divide), and in the poor quality of the technologies available to citizens.

The term “digital divide” is used to indicate the gap that exists between those who have access to new technologies and those who do not in a particular country or area, and which therefore goes hand in hand with the enormous delay in technological innovation . In this field, Italy is at the top (or at the bottom, depending on your point of view).

Put simply: in Italy we have much slower mobile internet connections than in other countries. Here is the main reason why WhatsApp calls don’t work well.

Voip calls in fact need a high-performance Internet connection, but in Italy only a few areas are well covered. Otherwise, the connection comes and goes. The signal is almost always poor and our WhatsApp has difficulty running correctly.

The situation is very different in other developed countries , where – we imagine – WhasApp voice calls work just fine. In the ranking of fast Internet connections published by the Akamai website, Italy occupies a paltry 54th place. Suffice it to say that, to date, only 5.7% of Italians use connections above 10 Mbps, compared to 56% of the leaders in Switzerland and the Netherlands.

The main problems of voice calls on WhatsApp

“Does anyone hear a return of the voice when he speaks? It’s very annoying ”, comments one user on the web. This appears to be one of the most common problems encountered in WhasApp voice calls. This is no small matter and which certainly does not go unnoticed.

The other main problems, as mentioned, concern the continuity of the calls . Sometimes it jumps, freezes, sometimes it can’t even establish a connection.

The only real solution to have good quality voice calls with WhatsApp and have a fast Internet connection and be in areas where there is good coverage of the telephone line. If this is not possible, all that remains is to wait for Italy too to adapt to the technological progress of the other advanced countries.