Five9 login

Five9 login USC Information Technology Services gives the Five9 digital touch middle platform to guide USC touch facilities along with Enrollment Services and the Student Health Center. During 2021, almost 20 touch facilities may be transitioned to this new carrier:

Features Five9 login

Five9 is a cloud-primarily based totally platform that may handle, tune and manipulate all incoming and outgoing purchaser interactions through more than one channels consisting of phone, email, chat and social media.

To examine extra approximately Five9 capabilities, go to the Five9 website. Here is a contrast among the present Avaya platform and the Five9 platform of offerings and supported gadgets for far off retailers:

Eligibility Five9 login

All colleges and devices with touch facilities are advocated to transport their touch facilities to Five9 to enhance commercial enterprise operations and purchaser experience. Some examples of whilst transferring to the Five9 platform would possibly enhance commercial enterprise operations in addition to agent and purchaser experience:

Campus devices that need an improved touch middle with superior features

Units, with more than one specialties and devoted group of workers to reply calls from customers, that require real-time records in addition to historic dataFor new touch facilities interested by transitioning to the Five9 platform, touch Nilik Minassian, (nilik@usc.edu), Director, ITS Unified Communications.

For touch facilities and commercial enterprise devices that determine to transport to the Five9 platform, step one may be to perceive your commercial enterprise operations and requirements. After validating your requirements,

your touch middle layout may be constructed and signed off on with the aid of using your commercial enterprise unit leader.Extensive online, on-call for schooling is to be had thru Five9 University, and retailers and supervisors will get hold of get admissin to to this schooling.

at the start of the transition process. For extra information about schooling, see the Training phase below.

Technical Requirements

Five9 Technical Requirements Reference Guide (Five9 login required)

Training

Online, on-call for schooling for retailers and supervisors is obtainable thru Five9 University and get admission to may be supplied at the start of your unit`s transition process. The schooling for every position takes about hours to finish and it’s far encouraged that retailers and supervisors.

whole the schooling over 2-three days to maximise gaining knowledge of retention.Additionally, Five9 will offer stay manager train-the-instructor periods concerning the custom configurations specific to every touch middle.

These periods may be recorded in order that they’ll be a part of every middle`s schooling library transferring forward.

Support

For requests along with routing adjustments or add/edit/dispose of agent licenses, touch the ITS Service Desk.

ITS Service Desk

On-call for documentation, know-how articles and dialogue boards are to be had thru the Five9 login portalFor extra records, touch Nilik Minassian, (nilik@usc.edu), Director, ITS Unified  takedietplan Communications Five9 login